The Spixii CPA platform allows its users to exchange comments in order to enhance the collaboration and facilitate the creation of conversational processes.
Multiple expertise are needed when creating new customer-facing conversational processes. From marketing and digital teams to technology and compliance, various profiles from different departments bring their knowledge on the table and look at the conversational process from different angles.
The module where comments are exchanged is the Build module. Two types of comments can be exchanged:
Specific Comments and
Specific Comment is a comment related to a specific element of the conversation. To create a new one, click on the element you want to comment on, for example a Node, and click on the comment icon button at the top right of the Node Control Panel as shown below. The Comments Sidebar will open, and you will be able to insert your comment in the input field.
All the comments will be logged and managed from the Comments Sidebar.
Please note that the elements you can comment on are:
The interaction for creating comments is analogous for each of the elements. For single messages, the comment icon button is available when hovering over the message input field in the Node Control Panel.
In order to locate
Specific Comments on the graph, just click on the comment itself and the graph will change its coordinates and highlight the element related to the comment.
When creating and reviewing conversational flows, there might be comments which are not related to any specific part of the conversation.
General Comments allow the CPA user making a comment that is not specific to a particular node, message or edge.
Examples of scenarios include:
Comments relating to more than one message / node / edge (e.g. change all the OK to Okay)
Comments relating to areas of the conversation (e.g. end all the conversations with hyperlink to website)
In order to make a general comment, click on the comment icon in the top menu toolbar and click on Add general comment.