All the projects are listed in the main Workspace table. Every project corresponds to a single conversational process.
Next to the
Project name column we have two others:
UAT published branch and
Production published branch. Every conversational process is managed through a versioning system and is available in two environments: UAT (User Acceptability Testing) and Prod (Production).
The number displayed in the column refers to the version or the project branch set as default for the corresponding environment. Also, next to the version number, there is a quick access icon linking to the chatbot that runs that specific conversation version.
Please note that not always UAT and Prod environments are aligned. As in the image example, a project can have version 1 published in Prod and version 2 published in UAT. Such a mechanism allows to test thoroughly new conversational process versions before promoting them to Prod.
Next, we have the date of creation and the actions columns. In the action column we have (in order from left to right):
Clone the project
Manage metrics, linking to the metrics tracked for that particular project
View dashboard, with the data related to the project summarised through charts
Menu with delete, edit options for the selected project along with its settings